Position Title: Tele-Counsellor (via Inbound - Outbound calls/eMail (Full Time)
Purpose: To counsel and provide guidance to engineering students for admission in various online/offline courses for preparation of competitive exams like GATE, ESE, PSU’s etc.
Responsibilities
- To receive inbound calls and counsel the aspirants.
- To do outbound calls as per the leads received from support teams/Team Leader
- To counsel prospective students on telephone/IVRs/Online.
- To escalate the prospects/queries, if required on time
- To manage front office desk by resolving student’s face to face queries, as and when required.
Competencies
- Command on verbal/written English communication skills
- Telephone handling skills – Voice/Tone/Pitch/Timely Information
- Persuasive skills, Multitasker
- Adaptable, flexible and fast learner
- Self-motivated, High Integrity, Independent & Outside the BOX thinker
Educational Qualifications
- Any Graduate
- Preference to B.Tech Graduate
Experience
- 1 - 3 years of experience in Tele-Counselling
- Preference to experience in Education/EdTech Industry
Location:
Hauzkhas, Kalu Sarai – New Delhi
WFO/6 days
Job Types: Full-time, Regular / Permanent
Salary: ₹18,000.00 - ₹28,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
- Flexible shift
