Remote Call Center Agent

 

For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our

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Remote Call Center Agent

Remote - US Based

Are you tired of jobs that don't fit your life? Do you want the flexibility to work from your own home and move with your job when duty calls, or you want to relocate? Are you looking for a work schedule that fits with your classes, graduation plans, or just life? If so, TheKey has the perfect opportunity for you!

We are seeking bright and enthusiastic Remote Call Center Agents (a.k.a. Client Support Specialists) to join our compassionate and caring team, providing concierge-level 24/7 telephone coverage and scheduling support throughout the US and Canada for the nation's leading provider of private pay care in the home.

Cohort start date will be 08/14/23.

You will begin at $15 per hour during your four weeks of training and can earn up to $18.00 per hour after 90 days, with the opportunity to earn more based on the shifts you work.

As a perfect fit for this role, you will have exceptional communication and customer service skills, a passion for helping others, a drive to succeed and detail oriented. We provide all the necessary training to help you learn the business and succeed in this role. Our core value commitments include passion, compassion, innovation, and going above and beyond for our clients.

After four weeks of training, you will be responsible for answering inbound calls, fielding outbound calls, providing exceptional customer service through phone and email correspondence, maintaining detailed and accurate records, and demonstrating empathy, concern, and care for our clients. We expect you to accept coaching and direction from team leaders, maintain a professional demeanor with clients and coworkers, and have a track record of reliability.

Minimum qualifications include an excellent and demonstrable customer service focus, a track record of reliability, strong computer skills, proficiency in Microsoft and Google applications, and excellent verbal and written communication skills.

We provide a laptop and headset

But you will need:

Workspace

• A dedicated and private workspace at home where Personal Identifiable Information (PII) information will not be disclosed either visually or verbally.

Bandwidth

• Stable Internet connection (Bandwidth minimum of 25 mbps download/10 mbps upload)

Employee Provided Equipment:

• Webcam or phone with Google video meeting capability
• Monitor (optional)
• Mouse (optional)
• Keyboard (optional)

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Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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