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Join one of 2021 INC500's List of Fastest growing private companies, RELAXIUM! This is a rapidly growing company offering opportunities to quickly advance.
The opportunity
We are looking for solution based SALES representatives with strong CUSTOMER SERVICE skills, that can showcase and upsell products, who can think on their feet and adapt to the individual call, who will act as a liaison, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency by using product knowledge and problem solving skills.
Who you are
- You put our clients first you engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You can use your judgment to control the conversation and outcome by using your product knowledge to minimize returns and up selling products.
- You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
- You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
- You engage with your heart and mind. You understand different perspectives. You listen and learn from the experiences of others including customers and team members.
- Values matter to you. Trust, teamwork, reliability, and accountability.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualifications and Experience
- 3+ years' experience in Sales and Customer Service roles with customer facing responsibilities
- Must be able to be trustworthy and work independently
- Exceptional communication skills, both verbal and written
- Strong attention to detail
- Proficient with using Microsoft Office: Power point, Word, Excel, CRM applications
- Strong organizational skills, ability to multi-task and ability to exercise independent
- Judgment required
- Bilingualism is considered an asset
- Customer Service/ Sales experience 3 years minimum
- For the right candidate, there is room for advancement based on performance and reliability.
- Some college or vocational school preferred
Other Details
- This is a position that requires all work shift availability, including nights and weekends.
- Providing daycare or homeschooling on a regular basis for children or other dependents is NOT permitted.
Note: The chosen applicant will be required to successfully complete background and employment reference checks.
We appreciate the interest of all candidates however we will be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent.
Training starts immediately.
Hours of Operation: M-F 8 Am-8 Pm, Sat. 10 Am–7 Pm, Sun 1 Pm-4 Pm EST
Work from home office requirements:
*Must reside in the Continental United States and be a US citizen
· Designated workspace free from noise and other distractions.
· Remote office internet connection with high-speed internet access (not a hotspot)
· PC or Laptop (not a Chromebook or Mac) with at least 8GB Ram and a screen resolution of at least 1024 x 768
· Headset (Not mandatory)
· Job Types: Full-time, Part-time
· Pay: Up to $16.50 per hour
Job Types: Full-time, Part-time
Pay: $16.25 - $16.50 per hour
Benefits:
- Paid time off
- Work from home
Experience level:
- 1 year
- 2 years
- 3 years
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Weekend availability
Work setting:
- Call center
- Remote
Work Location: Remote
