Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way.
At Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.
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Health/Life & Disability Benefits
- Group Health Plan
- Voluntary Insurance
- Employer Assistance Program
- Flexible Spending Account Plan
Benefits for Every Day
- Payroll Direct Deposit
Benefits for Tomorrow
- Paid Holidays
- Vacation
- Paid Sick time
- 401K Retirement Plan
Responsibilities
- Receive cash, check and credit card payments from customers and record the amount received.
- Close the customer's repair order (used as customer's bill) using computer system.
- Make change, cash checks, and issue receipts to customers.
- Prepare daily sales report to ascertain and record totals shown on cash register tape and verify against cash on hand.
- Answer telephones and contact customers when necessary.
- Maintain service related correspondence and files.
- Refer customers who have additional questions (e.g., questions about their repair order) to the service advisor or other appropriate individual.
- Handle customer complaints with integrity and poise and take or refer the customer to the appropriate individual for further communication.
- Utilize two-way radio and/or intercom to communicate with sales and service employees when necessary.
- Maintain a clean and well-organized workspace and notify management of any unsafe working conditions.
- Maintain strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships and adhere to all other company rules, policies and procedures as stated in the employee handbook.
- Perform other duties as assigned.
Qualifications
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Excellent listening/communication skills, outgoing and positive personality
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Punctual nature and ability to handle schedule flexibility and dynamic work environment
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Professional appearance and eager to improve on all aspects
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Valid driver’s license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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