Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.
Our interview processes are inclusive and will accommodate additional needs when required.
A little about us...
Founded in 2014, Mable has become one of Australia's largest and fastest growing healthtech marketplaces. Our platform is an online community of independent support workers who offer their services directly to people who are seeking aged care or disability support.
We’re thrilled to have been recognised within AFR’s Fast 100 list in 2021, Deloitte’s Tech Fast 50 2021 Awards and we won the Australian Growth & Australian Technology Growth Company of the Year Award 2020! This is an awesome opportunity to join a thriving scale up whose profit for purpose mission is transforming the aged care and disability support sectors.
Mission: We’re redefining support for disability and aged care in Australia by helping people who are aging or living with disability to connect with independent support people in their community.
Watch this - What we do
Who you will be working with:
Working for the Client Collections Manager you will be joining the Collections Team in Supporting clients, Providers and Funding Organisations to resolve the barriers to payment.
Responsbilities
- Investigate client accounts for fraud/funding issues as part of an early identification credit management process.
- Identify and escalate problems related to claiming payments through NDIS/HCP funding.
- Follow up with organisations regarding past due accounts.
- Process incoming communications concerning invoicing.
- Build and maintain relationships with stakeholders across the Disability and Aged Care sectors.
- Maintain accurate records and updates in Salesforce.
- Provide support across multiple roles within Finance when required.
Ideal Experience
- 2+ years experience in either Accounts Receivable, NDIS Plan Management or Customer Service (Banking/Finance).
- Knowledge of NDIS funding (desirable).
- Intermediate Excel skills would be advantageous
- Exceptional problem solving skills.
- Excellent Customer Service and Communication skills.
- Ability to build exceptional relationships with customers, colleagues and Disability/Aged Care Providers.
Life at Mable
\uD83C\uDFE2 Sydney CBD Office - Two minutes walk from Town Hall Station, we’ve recently taken over an entire floor of the Hilton Hotel building with state-of-the-art facilities and tools you need to get the job done (hello, #scaleup life).
\uD83C\uDFE0 Hybrid working model - We love to encourage a healthy balance between team collaboration and home/ family commitments.
\uD83D\uDCBB WFH Set Up Allowance - A generous $800 to help you kit out your home office.
\uD83D\uDCB5 Competitive Remuneration - Everyone at Mable contributes to the bigger picture mission so we want you to feel financially rewarded.
❤️\uD83E\uDE79 Wellbeing & Mental health - We offer floating public holidays and access to our Employee Assistance Program (App + counselling).
\uD83C\uDF82 Time away from our desks to recharge - Enjoy additional days off to celebrate your birthday, support your community by tapping into our ‘volunteer day’ or just have a day to yourself through our ‘wellbeing day’.
✈️ Explore the world - You have the opportunity to work from anywhere in the world for up to 4-weeks each year.
\uD83D\uDC68\uD83C\uDFFB\uD83D\uDC69\uD83C\uDFFB\uD83D\uDC67\uD83C\uDFFB\uD83D\uDC66\uD83C\uDFFB Family comes first - Make the most of our Paid Parental Leave - a gender neutral policy for primary (14 weeks + super) and secondary (6 weeks + super) carers.
\uD83D\uDCAA\uD83C\uDFFE Stay fit - Discounted gym memberships and classes.
\uD83E\uDD6A We love to eat - Our pantry and fridges are fully stocked for your convenience.
\uD83E\uDEF6\uD83C\uDFFE Diversity & Inclusion - We are constantly empowering our employees and creating a culture of greater inclusion. We are endorsed by Work180 as an accredited employer for women in tech.
\uD83C\uDFC6 Anniversary Awards - Be rewarded through our recognition program with awesome goodies and rewards to celebrate your successes and tenure at Mable.
\uD83D\uDC97 Accelerate your career - Be a part of one of Australia's fastest growing Marketplaces. We are a scale-up tech-co and our people are a huge part of this. We want all of our Mablers to feel supported in their careers and for Mable to be the place where they can grow to their full potential.
Culture within the Mablehood - Our values
All About People - We put our customers at the centre of everything we do.
Better Together - We are stronger, better and faster when we work together.
Challenge Openly - Speak up. Candid discussion helps us make better decisions.
Do The Right Thing, Always - We hold ourselves to the highest standard. What we say and do matters.
CrEate Impact - We are passionate about having an impact.
We are one
We’re endorsed by Work180 which showcases our commitment to our policies, flexible working and inclusion practices for women in tech - visit our page here.
If this role has stood out to you but you don’t feel like you ‘’tick all the boxes’’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to the Mablehood that we are looking for!
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
Where to find us online
Glassdoor - https://bit.ly/3z0K328
YouTube - https://bit.ly/34L7DlP
Instagram - https://bit.ly/3pgAOXk
Facebook - https://bit.ly/3ic6LhQ
LinkedIn - https://bit.ly/3ie6Q4U
