Customer Care Associate
Location: Omaha Nebraska
Description: Convergys is presently looking of Customer Care Associate right now, this career will be placed in Nebraska. Detailed specification about this career opportunity please give attention to these descriptions. Monday - Friday Position! No Weekends!
To deliver excellent customer service while providing information regarding services to medical providers and patients in a call center environment.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
- Act a patient advocate through demonstrating strong listening skills; acknowledging their concerns; and apply established procedures to ensure resolution is provided and presented in a clear and accurate manner.
- Interact with members of the healthcare community such as doctors, nurses, and other healthcare workers who! have questions regarding patient management, patient eligibil! ity and billing.
- Ensure customer satisfaction through adhering to policies, guidelines, and procedures.
- Update member and health providers information.
- A high school diploma or GED
- One year of customer service and / or insurance claims experience is strongly preferred.
- Excellent Customer Service skills and ability to respond effectively to customers.
- Utilize a professional telephone speaking voice and demonstrate a positive demeanor.
- Excellent computer skills; ability to navigate multiple screens and programs on a PC.
- Proven ability to learn new skills, knowledge and systems quickly.
- Committed to providing the highest level of customer service.
- Full-Time Positions
- Excellent Benefits
- 401k
- Comprehensive New Hire Training Program
- Opportunity for Career Advancement !
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Convergys.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Sun, 09 Feb 2014 12:48:35 GMT