Medical Appointment Clerk
Location: Omaha Nebraska
Description: Chenega is at the momment seeking for Medical Appointment Clerk right now, this job will be placed in Nebraska. For detail informations about this job opportunity kindly see the descriptions. This position is contingent upon bid award.
GTW Consultants & Associates, LLC
Company Job Title: Medical Appointment Clerk
Chenega Job Title: General Clerk I
Clearance: NACI
Location: Offutt AFB, Nebraska
Reports To: Program Management
FLSA Status: Non-Exempt
Prepared Date: 06-07-2012
Approved Date: 06-07-2012
Summary
Schedules appointments in Composite Health Care System (CHCS)/AHLTA for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.
Essential Duties and Responsibilities:
UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:
Armed Forces Health Longitudinal Technology Application (AHLTA) Composite Health Care systems (CHCS)
Defense Enrollment Eligibility Reporting System (DEERS)
Schedules medical appointments and determines patient eligibility for services. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
Maintains appointment schedules using Composite Health Care Systems (CHCS) or AHLTA.
Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
Maintains accurate and up-to-date patient schedules and logs. Utilizes CIICS/AHLTA system tools (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
Validates basic CI ICS patient demographic information prior to booking appointment for patients. Makes required updates.
Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using CHCS or AHLTA per individual clinic guidelines.
If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.
Supervision
Requires moderate supervision and may at times supervise others
Minimum Qualifications Education and/or Experience:
Mandatory knowledge and skills.
A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
Speak and understanding the English language.
Standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
General medical ethics, telephone etiquette, and excellent communication and customer service skills.
Education. High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.
Experience. At least 6 months of experience in medical office scheduling. Customer Service Training/experience preferred.
Certificates, Licenses, Registrations, Clearance: NA
Computer Skills
Must have working knowledge of a variety of computer software applications as well as experience with Electronic Medical Records.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Written Communication - Writes clearly and informatively; Able to read and interpret written information including, but not limited to patient medical information.
Diversity - Aware of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Strategic Thinking - Adapts strategy to changing conditions.
Planning/Organizing - Prioritize and plans work activities; Stays on schedule; Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills - Ability to read, analyze; Ability to read and write patient medical records, business correspondence; Ability to effectively present information and respond to questions from patients, families, managers, and the general public.
Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations as needed.
Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound decisions based on that data.
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move equipment and/or patients at times without assistance.
Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee will normally work in a temperature-controlled office environment, with frequent exposure to patients potentially sick and/or well. With exposure to varied medical equipment as well as electronic office equipment.
Chenega Corporation is an EOE. AA/M/F/D/V. Native preference under PL930638. We participate in the E-Verify Employment Verification Program.
Minimum Qualifications Education and/or Experience:
Mandatory knowledge and skills.
A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
Speak and understanding the English language.
Standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
General medical ethics, telephone etiquette, and excellent communication and customer service skills.
Education. High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.
Experience. At least 6 months of experience in medical office scheduling. Customer Service Training/experience preferred.
Certificates, Licenses, Registrations, Clearance: NA
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Chenega.
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This job starts available on: Tue, 14 Aug 2012 21:35:12 GMT